Takealot is a giant online marketplace in South Africa that sells a wide range of products, including electronics, home and garden products, sports and outdoor equipment, and more. Many South Africans shop on the most popular online shopping website via the web or their mobile apps.
For you to land on this page means you’ve been shopping on Takealot and would need help on how to contact their customer care to resolve some issues.
First, Takealot’s contact number is 087 362 8000. You will get a response whether you are calling from Johannesburg, cape town, Pretoria, or Durban.
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If you need to contact Takealot customer service, you can do so in the following ways:
Online: Visit the Takealot website and use the live chat feature to speak with a customer service representative in real time.
Email: Send an email to customer@takealot.com with your question or concern.
Phone: Call the Takealot customer service hotline at 087-362-8000.
Social media: Contact Takealot through their social media accounts on Facebook or Twitter.
It’s also worth noting that Takealot has a comprehensive help center on their website, where you can find answers to common questions and issues. You may be able to find a solution to your problem by visiting the help center before reaching out to customer service.
How to contact Takealot
If you have a complaint about the goods or services provided or require information regarding the internal complaints-handling process, please get in touch with takealot via the Help Centre on the Website or you can contact the call center at 087 362 8000.
Below are the available contact details you can use to reach Takealot.
Takealot contact numbers
- Takealot Delivery Team Driver Hotline: 087 362 7666
- Takealot cancel order contact number: +27 87 362 8000
- Takealot complaints contact number: 0860 000 272
Takealot email addresses
- complaints@cgso.org.za
- marketing@takealot.com
- security@takealot.com.
- legal@takealot.com
- corporate.customer@takealot.com
Takealot address
Takealot headoffice is located at;
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore, Cape Town 8001
South Africa.
Takealot head office contact number is +27 87 362 8000.
Takealot social media pages
Takealot customer service
Visit Takealot’s Help page for answers to frequently asked delivery, order, payment and product questions, or log an enquiry if there’s something specific you need assistance with. One of their friendly online shopping assistants will come back to you within the following working hours
- Weekdays 7h00 – 22h00
- Weekends 9h00 – 18h00
- Public Holidays 9h00 – 18h00
- (Closed on Christmas & New Year’s Day)
Customer collections and returns
You can collect or return your order at a Takealot Pickup Point near you during the following operating hours.
Takealot Pickup Point Operating Hours:
- Weekdays 8h00 – 18h00
- Weekends 11h00 – 17h00
- Public Holidays 11h00 – 17h00
Fordsburg Pickup Point
- Weekdays – 08h00 – 18h00
- Weekends – 09h00 – 17h00
- Public Holidays 19h00 – 17h00
Foreshore Pickup Point
- Weekdays – 08h00 – 18h00
- Weekends – 09h00 – 17h00
- Public Holidays – 09h00 – 17h00
WITS University and FNB Bank City Pickup Points
- 16 December to 8 January – Closed
Midrand (N1 Bridge) Pickup Point
- Weekdays – 06h00 – 18h00
- Saturday – 08h00 – 15h00
- Sunday – 08h00 – 13h00
- Public Holidays – 08h00 – 17h00
Richmond Park (NEW Cape Town Warehouse Pickup Point) Collections
- Weekdays – 08h00 – 18h00
- Saturday – 08h00 – 15h00
- Sunday – 08h00 – 17h00
- Public Holidays – 08h00 – 13h00
When to contact Takealot
Takealot South Africa is available from 8 a.m. – 8 p.m. Monday to Friday. Takealot’s customer support is 24/7, but the best time to call is early in the morning.
Other ways to get help from takealot customer service
To get help,
- Go to the help page secure.takealot.com/help.
- In the search box, search for what you’re looking for or click on the links below.
- Then click on the specific question.
- If you still need help finding what you want, click on the Contact Us button.
- On the contact form,
- enter your full name
- enter your email address
- enter your message in the box and click send.
How to cancel takealot order
You can cancel an order if you have not yet paid, by following these easy steps below:
- Go to your Orders page
- Select the order you would like to cancel
- Click the Cancel Order button
- A confirmation message will be displayed to confirm that the order has been cancelled.
If the Cancel Order button is not visible, contact us below to check if the order is eligible for cancellation and request to cancel an item or your full order.
About Takealot
Takealot.com is South Africa’s largest, most innovative e-commerce retailer, with over 2000 employees.
Takealot.com was officially launched in June 2011, following the successful acquisition of an existing eCommerce business called Take2 by the US-based investment firm, Tiger Global Management and Kim Reid (the founder) in October 2010.
Beginning in early 2018, Naspers increased its investment in takealot.com to 96%. In October 2018, Superbalist.com and Spree (also part of the Naspers family) merged to provide customers with the latest on-trend local and international fashion.
Naspers South Africa operates three media, e-commerce & venture capital businesses in South Africa, which are Media24, Takealot.com, and Naspers Foundry.
Takealot.com is passionate about providing great customer experiences, beginning from the moment you land on their site or app until the product you order is delivered safely.
